How Advocate Aurora’s food service got its groove back

How do you wake things up when hospital foodservice revenue has declined due to COVID closings? This challenge is being successfully addressed at Advocate Condell Medical Center in Libertyville, Illinois, which is part of Advocate Aurora Health, a large hospital system.

In this FM On Demand interview, Anne Markwell, Food and Nutrition Manager at Condell Foodservice shares what worked to get retail going again: sharing events like a virtual Jamaican vacation with authentic recipes, superfood specials, partnerships the cardiology department and on-site fitness center and pop-ups to highlight Condell Foodservice’s chefs.

“Chef Chai Pathak and Chef Matias Reyes and the entire Condell Foodservice team have been instrumental in making all of these retail events a success,” says Markwell. Learn about this team’s strategy to restore the retail portion of the operation to a haven for busy healthcare workers, as well as friends and family of patients.

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